Frequently Asked Questions
Last updated: July 2026
What is KETLI?
KETLI is a Darjeeling-rooted Indian tea house at ketli.in. You can browse the shop like any store, or simply Tell “Chiya” (The KETLI AI) what you're looking for — better sleep, a strong morning chai, a gift — and it picks the best authentic tea from the collection for you.
Where can I buy authentic Darjeeling tea online in India?
KETLI ships authentic Darjeeling tea — including first flush and Darjeeling white — across India from ketli.in. Every tea page shows the origin, taste notes, an honest brewing guide, and the price per 100 g in rupees before you buy.
What kinds of tea does KETLI sell?
The KETLI collection spans green, black, oolong, white, pu-erh, herbal, flavoured, and milk/CTC chai teas, sourced from Darjeeling, Assam, and the Nilgiris in India as well as Japan, China, Taiwan, and beyond.
How does KETLI AI pick a tea for me?
You describe what you want in plain language — "something to help me sleep", "kadak chai like home", "a premium gift" — and KETLI AI matches your intent against every tea's taste, caffeine level, benefits, and tags, then explains why it chose its pick.
Which KETLI tea is best for sleep?
Choose a caffeine-free herbal tea for sleep: KETLI's Chamomile is the classic bedtime pick, and calming herbals like Butterfly Pea are good caffeine-free alternatives for the evening.
Which tea is best for energy or weight management?
For clean energy and metabolic support, go green: Sencha and Ceremonial Matcha are high in EGCG and pair caffeine with L-theanine for alertness without a coffee spike. For a bolder wake-up, Assam CTC Strong Kadak makes a proper strong milk chai.
Does KETLI ship across India?
Yes — KETLI ships across India. Add teas to your cart on ketli.in and check out with your delivery address; your order page tracks the status.
How do I brew KETLI tea properly?
Every KETLI tea page lists its exact water temperature, steep time, and total time — brewing a green tea like Sencha at 75°C for 90 seconds is very different from a 100°C, 4-minute kadak chai. The KETLI blog has step-by-step brewing guides.
Can I open a KETLI cafe or franchise?
Yes — KETLI offers cafe and outlet franchise opportunities in India. Share your details on the franchise page and the team will reach out with next steps.